Terms & Conditions — Dumpster Rentals Conway, AR

1. Parties and Agreement

These Terms and Conditions (“Terms”) constitute a binding rental agreement between Dumpster Rentals Conway (“Company,” “we,” “us”), located at 608 Highway 285 N7, Conway, AR 72032, and the person or entity booking a dumpster rental (“Customer,” “you”).

By booking a rental — whether by phone, text, or email — you confirm that you have read, understood, and agree to these Terms. These Terms apply to all dumpster rental services delivered throughout Faulkner County, including Conway (72032, 72034, 72035), Greenbrier (72058), Vilonia (72173), Mayflower (72106), and Maumelle (72113).

2. Rental Period and Pricing

Our standard rental periods are 3 days and 7 days, beginning on the day of delivery. Flat-rate pricing for all sizes:

Additional charges that may apply:

• Extra days: $15 per day beyond the booked rental period
• Overweight: $75 per ton above the included weight limit
• Tires: $15 per tire for tires removed and properly disposed of
• Extended delivery zone: $3 per mile beyond 25 miles from our Conway base

All charges are disclosed before delivery. No surprise fees at pickup.

3. Prohibited Materials

The following materials cannot be placed in any dumpster rented from Dumpster Rentals Conway. These restrictions exist because of Arkansas Department of Energy and Environment (ADEE) landfill regulations, federal EPA rules, and public safety requirements:

Customer responsibility: If prohibited materials are placed in the dumpster, the Customer is responsible for all additional disposal costs, fines imposed by the landfill or ADEE, and any remediation required. These costs will be charged to the payment method on file.

If you’re unsure whether an item is allowed, call us before loading at (501) 764-2100. We’d rather answer a 30-second question than have a rejected load.

4. Delivery, Placement, and Site Access

The Customer is responsible for ensuring a safe, accessible location for dumpster placement. Specifically:

• Clear access: The delivery location must be accessible by our roll-off truck. Overhead clearance of at least 18 feet and adequate turning space are required. Narrow lanes in some Conway neighborhoods and Faulkner County rural properties may require a call-ahead to confirm feasibility.
• Private property preferred: We strongly recommend placement on your private driveway or lot. Placement on public streets in Conway may require a City of Conway permit — see our Permit Guide.
• Driveway protection: We place heavy-duty wooden protection boards under every dumpster placed on a concrete or asphalt surface at no extra charge. This is our standard practice. However, the Company is not liable for pre-existing damage to the surface or damage caused by substrate failure.
• Level surface: The container must be placed on a reasonably level, solid surface capable of supporting the weight of the container and its contents.
• Overhead hazards: It is the Customer’s responsibility to identify and disclose overhead wires, low-hanging branches, or other hazards before delivery.

5. Loading Rules — Weight and Fill Level

For the safety of our drivers and compliance with Arkansas Department of Transportation (ARDOT) regulations:

• Do not overfill: Materials must not extend above the rim of the dumpster. Overfilled containers cannot be safely transported and will not be picked up until excess materials are removed — at the Customer’s expense.
• Weight limits apply: See the pricing table in Section 2. Overweight fees are $75 per ton above the included limit. Weight is measured at the licensed Faulkner County disposal facility after pickup.
• Heavy materials warning: Concrete, brick, tile, and roofing shingles are significantly heavier than household debris. If your project involves heavy materials, discuss sizing with us before booking to avoid overweight charges.

6. Payment Terms

Payment is collected at the time of booking or delivery, as agreed. Accepted payment methods include credit card, debit card, and approved business accounts.

Any additional charges (overweight, extra days, tire removal, extended delivery zone) are calculated after pickup and charged to the payment method on file. We will notify you of any additional charges before processing them.

Disputed charges must be reported within 14 days of the invoice date. After 14 days, charges are considered accepted.

7. Cancellation and Rescheduling

See our full Cancellation Policy for complete details. Summary:

• Free cancellation: Cancel at least 24 hours before your scheduled delivery for a full refund
• Late cancellation: Cancellations within 24 hours of scheduled delivery may incur a $50 cancellation fee
• Rescheduling: Free with at least 12 hours notice — call (501) 764-2100
• No-show access: If our driver cannot access your property at the scheduled delivery time, a redelivery fee of $50 may apply

8. Liability and Damage

Dumpster Rentals Conway carries general liability insurance for our operations. However:

• We are not liable for damage to surfaces with pre-existing cracks, structural weakness, or inadequate thickness — even when protection boards are used
• We are not liable for property damage caused by the Customer directing placement in an unsafe location
• Customers are liable for all damage to the dumpster container caused by improper use, including loading of prohibited materials or overloading beyond safe capacity
• We are not responsible for damage to property or injury caused by third parties interacting with the dumpster during the rental period

9. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Arkansas. Any disputes arising from a dumpster rental agreement with Dumpster Rentals Conway will be resolved in Faulkner County, Arkansas.

We encourage customers to contact us directly to resolve any issues before pursuing formal legal action. Most issues can be resolved by calling (501) 764-2100 or emailing contact@dumpsterrentalsconway.com.

10. Changes to These Terms

We may update these Terms from time to time. The current version will always be posted at dumpsterrentalsconway.com/terms-of-service/. By booking a rental after any update, you accept the revised Terms.

Frequently Asked Questions — Rental Terms